All delivery times announced are calculated in working days. 

This time is calculated according to preparation time, shipping time and estimated carrier delivery time (once the package is shipped). Products are delivered at the address indicated by you in the order process.

SHIPPING AND DELIVERY

According to the information given on product pages, there are several possibilities..

1) Some products are already completed and available. In this case, the delivery will accurs within the 4 business days at the latest.

2) However, most of our products in our catalogue but also all customized product are items that have to be printed.. 

We are working with our partners to realize this products for you

Printing of bags only starts once your order is validated and delivery time indicated on products pages  can go up to 15 working days (19 calendar days).

It’s important to make the difference between the 2 steps : SHIPPING and DELIVERY

Shipping occurs when a product is sent by Supercartable or one of its partners.
At this step, we are able to provide you a tracking number. The package is given to a local carrier, according to the type of product, and is processed to be allocated to the final distribution.

Supercartable is mandating 2 partners in charge of the deliveries: LOCAL POST and SINOTRANS. In each case, you will receive a tracking number once your order on the way. 

You can join us at any time though the contact form if you have any question regarding your delivery information ? We will give you an update wihthin the 2 working days at the latest.